Accessories included
Returns must include all accessories.
RequiredTAILI customer care
Returns, Refunds & Satisfaction Guarantee
We want you to feel confident shopping with TAILI. If a product doesn’t meet your needs due to a quality issue, contact us and we’ll provide a replacement or refund based on your preference.
Start a returnYour return,
at a glance.
14-DAY MONEY-BACK · UNDAMAGED ITEMS
14days from
purchase date
purchase date
For any reason, undamaged items may be returned within 14 days of purchase.
100% Satisfaction
If there’s a quality problem, we’ll make it right with a replacement or refund.
Before you return
A clear check
before sending.
Returns are reviewed against four simple requirements. If you’re unsure whether your item qualifies, email us and we’ll guide you.
Original packaging
Items must include original packaging.
RequiredNon-quality related claims
Buyer is responsible for return shipping. Refund covers the product price only.
Customer pays shippingReturn approval
Returns may be rejected if items do not meet the requirements above.
Subject to reviewPolicy details
What happens next.
Open each topic for the complete policy. The first step is always to contact TAILI support before returning a package.
customersupport@tailigo.com01How do I start a return?
Contact us at customersupport@tailigo.com. If your return is accepted, we will send a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
02Damages, defects, or wrong items
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Including photos of the item and packaging can help us resolve the issue faster.
03Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
04Order cancellation
To cancel an order, email us within 24 hours of order placement. If your order has not shipped, we will process your refund request. Please allow 7–10 days for the refund to reflect in your account, depending on your bank or card issuer. Unfortunately, we cannot issue refunds for orders that have already shipped.
05Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Processing time may vary depending on your bank or credit card company.
Human support
Still unsure about your return?
Tell us what happened. Our support team will help confirm eligibility and guide the next step.
Contact support