Policy
Returns, Refunds & Satisfaction Guarantee
We want you to feel confident shopping with TAILI. If a product doesn’t meet your needs due to a quality issue, contact us and we’ll provide a replacement or refund based on your preference. For any reason, undamaged items may be returned within 14 days of purchase.
100% Satisfaction
If there’s a quality problem, we’ll make it right with a replacement or refund.
14-Day Money-Back (Any Reason)
Return undamaged products for a full refund within 14 days of the purchase date.
| Requirement | What it means |
|---|---|
| Accessories included | Returns must include all accessories. |
| Original packaging | Items must include original packaging. |
| Non-quality related claims | Buyer is responsible for return shipping Shipping: customer pays Refund: product price only |
| Return approval | Returns may be rejected if items do not meet the requirements above. |
If you’re unsure whether your item qualifies, email us and we’ll guide you.
How do I start a return?
Contact us at customersupport@tailigo.com. If your return is accepted, we will send a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages, defects, or wrong items
Please inspect your order upon reception.
Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Including photos of the item and packaging can help us resolve the issue faster.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Order cancellation
To cancel an order, email us within 24 hours of order placement. If your order has not shipped, we will process your refund request. Please allow 7–10 days for the refund to reflect in your account, depending on your bank or card issuer. Unfortunately, we cannot issue refunds for orders that have already shipped.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Processing time may vary depending on your bank or credit card company.