Clear answers for
easier living.

Most orders arrive within 3–7 business days after shipment. Carrier conditions and peak seasons may occasionally affect delivery timing.

Free shipping is available for eligible orders delivered within the contiguous United States.

Some locations are currently excluded. See our Shipping & Delivery page for the complete delivery area.

TAILI currently delivers to eligible addresses within the contiguous United States.

Some states, territories, and military addresses are not currently supported. Review our Shipping & Delivery page before ordering.

Amazon Logistics fulfills TAILI orders and selects the carrier best suited to each shipment.

We try to deliver all items together, but some products may ship separately depending on available logistics options.

You will receive a shipment notification email when each package ships.

Once a package is in transit, its delivery address cannot be changed.

If your order has not shipped yet, contact TAILI Support as soon as possible. We cannot guarantee that an address change can be completed before fulfillment begins.

Undamaged items may be returned within 14 days of purchase. Returned products must include their original packaging and all accessories. Returns are subject to review before approval.

Read the complete Returns & Refunds Policy.

Email customersupport@tailigo.com before sending anything back.

If your return is accepted, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted.

For returns unrelated to a product quality issue, the customer is responsible for return shipping. The approved refund covers the product price only.

Please inspect your order when it arrives. Contact TAILI Support immediately and include clear photos of the product and its packaging so we can review the issue more quickly.

The fastest way to receive a different item is to return the item you currently have. Once the return has been accepted, you can place a separate order for the new item.

Email TAILI Support within 24 hours of placing your order. If the order has not shipped, we will process the cancellation and refund request. Orders that have already shipped cannot be cancelled.

We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method. The time required for it to appear depends on your bank or card provider.

A suction cup needs a complete vacuum seal to stay secure. Before reinstalling it:

1. Make sure the wall surface and suction cup are clean, dry, and smooth.
2. Press the suction cup firmly during installation.
3. Confirm that you hear the expected “push” sound, indicating that the air has been expelled.
4. If necessary, rinse the suction cup with warm water and dry it completely before reinstalling it.

Test the suction cup on glass or a mirror. If it holds there, the original wall may be too porous or uneven. If it also falls from the glass, contact TAILI Support.

Contact TAILI Support and include clear photos of the damaged product. The photos help our quality team identify the issue and determine the appropriate next step.

1. Use a thin plastic card, such as a credit card or ID card.
2. Gently lift the edge of the suction cup with the card.
3. Allow air to enter and release the vacuum seal.
4. If necessary, apply warm water or soapy water around the edge.

Do not use sharp or metal tools, as they may scratch the wall or damage the suction cup.

1. Prepare a thin plastic card.
2. Apply a small amount of soapy water to the card and the suction cup edge.
3. Gently insert the card between the suction cup and the wall.
4. Slowly slide the card along the edge to release the seal.

Proceed carefully to avoid damaging the wall surface.

Air leakage is commonly caused by the zipper or valve not being completely sealed.

1. Make sure the zipper is fully closed.
2. Slide the sealing clip firmly along the entire zipper several times.
3. Tighten the valve securely after removing the air.
4. Check the valve area for dust or debris.
5. Inspect the bag for small holes or other damage.

Avoid overfilling the bag or storing sharp objects inside it. Extreme temperatures and direct sunlight may also affect the bag’s condition.

The sealing clip is usually packed separately in a small plastic bag inside the product packaging. Check all packaging materials carefully. If you still cannot find it, contact TAILI Support.

If an issue occurs and individual replacement bags or smaller replacement packs are unavailable, a partial refund may be considered. The available resolution and refund amount will be confirmed after the order details and product issue have been reviewed.

First, check whether the outer package was intact when it arrived. Contact TAILI Support and include:

• Your order details
• The number of bags received
• The number of bags missing
• A clear photo of the items and packaging

After the information has been reviewed, we will assist with an appropriate resolution.

A bag with a hole cannot maintain an airtight seal and should not be used. Contact TAILI Support and provide the number of affected bags, clear photos showing the damage, and your order details.

• Keep the zipper, sealing area, and valve clean and dry.
• Do not overfill the bag.
• Do not place sharp objects inside the bag.
• Store the bags in a cool, dry location.
• Keep the bags away from extreme temperatures and direct sunlight.